Policy Overview
At Elevate Virtual Assistant Services, LLC, we are committed to providing exceptional service quality. This Return and Refund Policy outlines the terms and conditions under which refunds may be requested for our virtual assistant services.
Important Notice
Due to the nature of our services being time-based and personalized, all sales are generally considered final. However, we understand that exceptional circumstances may arise.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Service was not delivered as agreed within the specified timeframe
- Technical issues on our end prevented service delivery
- Significant quality issues that were not resolved after notification
- Duplicate billing or payment processing errors
- Service cancellation requested within 24 hours of initial purchase
Refund Process
To request a refund, please follow these steps:
Contact Us
Email info@elevatevirtu.com with your refund request within 7 days of service delivery
Provide Details
Include your invoice number, service date, and detailed reason for the refund request
Review Process
Our team will review your request within 3-5 business days
Resolution
If approved, refunds will be processed within 10 business days to the original payment method
Refund Types
Full Refund
Issued when services were not delivered or in cases of billing errors. 100% of the payment will be returned.
Partial Refund
May be offered when services were partially delivered or quality issues affected only a portion of the work. Amount determined on a case-by-case basis.
Service Credit
As an alternative to monetary refunds, we may offer service credits for future use, valid for 12 months from the date of issue.
Non-Refundable Situations
Please Note
Refunds will not be issued in the following circumstances:
- Services have been fully delivered as agreed
- Client dissatisfaction due to subjective preferences
- Requests made more than 7 days after service completion
- Services already utilized or consumed
- Change of mind after service delivery
- Failure to provide necessary information or access
Questions About Returns?
If you have any questions about our return policy or need to request a refund, our customer service team is here to help.